## Overview

**Navigation Path:**
Booking > Reported Problems

In this page, you can manage facility problems raised in your organization, ensuring all assets are functional and safe for use.

**A) Asset Selection:** Select all assets or a specific asset type (e.g., only Desks or only Meeting Rooms) to narrow down the reported issues.

**B) Filtering:** Filter reported problems by:

- **Area:** Specific floors or zones.

- **Status:** Current state of the ticket.

- **Type of Problem:** Based on categories created in the “Manage” section.

- **Date:** When the problem was reported.

**C) Ticket Status Management:** Select a ticket to update its progress. There are three different status types:

1. **Open:** The issue has been reported but not yet addressed.

2. I**n Progress:** Someone is currently working on fixing the problem.

3. **Resolved:** The issue is fixed, and the asset is fully functional again.

**D) Actions:** By clicking the dots on the right, you can:

- **Edit an assignment:** Assign the task to a specific person/team.

- **Access problem details:** View comments or photos attached to the report.

- **Delete a ticket:** Remove duplicate or incorrect reports.

- **Change status:** Quickly update the lifecycle of the ticket.