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Member App 2.0

Door James 2.0 – Login & Access Troubleshooting

Applies to: Member App (Web & Desktop) | Article type: Troubleshooting German and French translations are listed below. Overview Door James has now fully transitioned to Door James 2.0. Both of the following addresses now take you directly to the new Member App: - doorjames.app - spa.doorjames.app If you are having trouble opening Door James, logging in, or are seeing an outdated version of the app, your browser may still be using previously stored data from the old application. Follow the steps below to resolve the most common access and login issues. Start From a Clean Door James URL Open a new browser tab and manually enter one of the following addresses: https://doorjames.app or https://spa.doorjames.app Avoid using an old bookmark, saved browser tab, or previously shared URL while troubleshooting. Both addresses now open Door James 2.0. Clear Your Browser Cache and Cookies If Door James does not load correctly, shows an old page, or gets stuck during login, clear the browser's cache and cookies for Door James and try again. After clearing the browser data: 1. Close the affected Door James tab. 2. Open a new browser tab. 3. Enter doorjames.app or spa.doorjames.app manually. 4. Try logging in again. Note: Clearing cookies may sign you out of Door James and other websites. Try a Private or Incognito Window If the issue continues, open Door James in a Private / Incognito browser window. This is a quick way to check whether saved browser data, cookies, or an old session is causing the problem. If Door James works correctly in the private window, clearing the stored browser data in your normal browser session will usually resolve the issue. Try Logging In Again Door James uses your organization's corporate login, depending on how your organization has configured authentication. If the login page appears correctly but authentication fails: 1. Close the login window or tab. 2. Return to doorjames.app. 3. Start the login process again. 4. Make sure you select and use your correct corporate account. Check Whether the Issue Can Be Reproduced If the problem continues, try opening Door James: - in another supported browser; - on another device, if available; or - in a Private / Incognito window. This helps determine whether the issue is related to your browser or device rather than your Door James account. Still Having Trouble? If the steps above do not resolve the issue, please contact the Door James Helpdesk: https://help.doorjames.com When reporting the problem, please include: - the URL you were using; - the browser and device; - what happened when you tried to log in; - the exact error message, if one appeared; and - a screenshot, if possible. Providing these details helps our support team reproduce and investigate the issue more quickly. Login- & Zugriffsprobleme beheben Gilt für: Member App (Web & Desktop) | Artikeltyp: Fehlerbehebung Übersicht Door James ist jetzt vollständig auf Door James 2.0 umgestellt. Beide folgenden Adressen führen direkt zur neuen Member App: - doorjames.app - spa.doorjames.app Wenn Door James nicht richtig geöffnet wird, die Anmeldung nicht funktioniert oder noch eine ältere Version der App angezeigt wird, verwendet dein Browser möglicherweise noch gespeicherte Daten der vorherigen Anwendung. Mit den folgenden Schritten lassen sich die häufigsten Zugriffs- und Anmeldeprobleme beheben. Door James über eine neue URL öffnen Öffne einen neuen Browser-Tab und gib eine der folgenden Adressen manuell ein: https://doorjames.app oder https://spa.doorjames.app Verwende während der Fehlerbehebung möglichst keine alten Lesezeichen, gespeicherten Browser-Tabs oder zuvor geteilten Links. Beide Adressen öffnen jetzt Door James 2.0. Browser-Cache und Cookies löschen Wenn Door James nicht richtig geladen wird, eine alte Seite angezeigt wird oder die Anmeldung hängen bleibt, lösche den Cache und die Cookies für Door James und versuche es erneut. Danach: 1. Schließe den betroffenen Door-James-Tab. 2. Öffne einen neuen Browser-Tab. 3. Gib doorjames.app oder spa.doorjames.app manuell ein. 4. Versuche erneut, dich anzumelden. Hinweis: Durch das Löschen von Cookies kannst du von Door James und anderen Websites abgemeldet werden. Privates Fenster / Inkognito-Modus testen Wenn das Problem weiterhin besteht, öffne Door James in einem privaten Fenster bzw. Inkognito-Fenster. So kannst du schnell prüfen, ob gespeicherte Browserdaten, Cookies oder eine alte Sitzung das Problem verursachen. Wenn Door James im privaten Fenster funktioniert, hilft in der Regel das Löschen der gespeicherten Browserdaten in deinem normalen Browser. Erneut anmelden Door James verwendet abhängig von der Konfiguration deiner Organisation deinen Unternehmens-Login. Wenn die Anmeldeseite korrekt angezeigt wird, die Authentifizierung jedoch fehlschlägt: 1. Schließe das Anmeldefenster bzw. den Tab. 2. Öffne erneut doorjames.app. 3. Starte den Anmeldevorgang erneut. 4. Stelle sicher, dass du dein korrektes Unternehmenskonto verwendest. Prüfen, ob das Problem reproduzierbar ist Falls das Problem weiterhin besteht, teste Door James: - in einem anderen unterstützten Browser; - wenn möglich auf einem anderen Gerät; oder - in einem privaten / Inkognito-Fenster. So lässt sich besser feststellen, ob das Problem mit deinem Browser oder Gerät zusammenhängt. Du brauchst weiterhin Hilfe? Wenn die oben genannten Schritte das Problem nicht lösen, wende dich bitte an den Door James Helpdesk: https://help.doorjames.com Gib bei deiner Anfrage möglichst folgende Informationen an: - verwendete URL; - Browser und Gerät; - was beim Anmeldeversuch passiert ist; - genaue Fehlermeldung, falls vorhanden; und - wenn möglich einen Screenshot. Diese Informationen helfen unserem Support-Team dabei, das Problem schneller nachzustellen und zu untersuchen. Guide de dépannage – connexion et accès Concerne : Member App (Web & Desktop) | Type d'article : Dépannage Aperçu Door James est désormais entièrement passé à Door James 2.0. Les deux adresses suivantes vous dirigent directement vers la nouvelle Member App : - doorjames.app - spa.doorjames.app Si Door James ne s'ouvre pas correctement, si vous ne parvenez pas à vous connecter ou si une ancienne version de l'application apparaît, votre navigateur utilise peut-être encore des données enregistrées provenant de l'ancienne application. Suivez les étapes ci-dessous pour résoudre les problèmes d'accès et de connexion les plus courants. Ouvrir Door James à partir d'une URL propre Ouvrez un nouvel onglet de votre navigateur et saisissez manuellement l'une des adresses suivantes : https://doorjames.app ou https://spa.doorjames.app Pendant le dépannage, évitez d'utiliser un ancien favori, un onglet enregistré ou une ancienne URL partagée. Les deux adresses ouvrent désormais Door James 2.0. Vider le cache et supprimer les cookies Si Door James ne se charge pas correctement, affiche une ancienne page ou reste bloqué pendant la connexion, effacez le cache et les cookies associés à Door James, puis réessayez. Ensuite : 1. Fermez l'onglet Door James concerné. 2. Ouvrez un nouvel onglet. 3. Saisissez manuellement doorjames.app ou spa.doorjames.app. 4. Essayez de vous connecter à nouveau. Remarque : La suppression des cookies peut vous déconnecter de Door James et d'autres sites Web. Essayer une fenêtre privée / de navigation privée Si le problème persiste, ouvrez Door James dans une fenêtre privée / de navigation privée. Cela permet de vérifier rapidement si des données enregistrées, des cookies ou une ancienne session sont à l'origine du problème. Si Door James fonctionne correctement dans la fenêtre privée, la suppression des données enregistrées dans votre navigateur habituel devrait généralement résoudre le problème. Réessayer la connexion Door James utilise le compte professionnel de votre organisation, selon la méthode d'authentification configurée. Si la page de connexion s'affiche correctement mais que l'authentification échoue : 1. Fermez la fenêtre ou l'onglet de connexion. 2. Retournez sur doorjames.app. 3. Relancez le processus de connexion. 4. Assurez-vous d'utiliser le bon compte professionnel. Vérifier si le problème peut être reproduit Si le problème persiste, essayez d'ouvrir Door James : - dans un autre navigateur pris en charge ; - sur un autre appareil, si possible ; ou - dans une fenêtre privée / de navigation privée. Cela permet de déterminer si le problème est lié au navigateur ou à l'appareil. Besoin d'aide supplémentaire ? Si les étapes ci-dessus ne résolvent pas le problème, contactez le Door James Helpdesk : https://help.doorjames.com Dans votre demande, indiquez si possible : - l'URL utilisée ; - le navigateur et l'appareil ; - ce qui s'est passé lorsque vous avez essayé de vous connecter ; - le message d'erreur exact, le cas échéant ; et - une capture d'écran, si possible. Ces informations permettent à notre équipe d'assistance de reproduire et d'analyser le problème plus rapidement.

Member App 2.0

Home / Dashboard

Overview The Home screen is the central landing page of the Member App after login. It provides quick access to: - Bookings and recommendations - Colleagues and favorites - Navigation to key features Navigation Bar At the top of the screen, users can navigate between: - Home - Main dashboard - Agenda - Overview of upcoming bookings - Map - Floorplan and asset view - Office Selector - Switch office location Quick Access Users can directly access: - Colleagues - View and find coworkers - Favorites - Saved desks or rooms AI Recommended Booking The Home screen may display an AI Recommended Booking card. This feature: - Suggests a booking based on user behavior - Displays: - Asset, such as a desk - Time range - Date - Location Top-Right Actions In the top-right corner, users have access to: - Notification Bell - View notifications and updates - QR Code Scanner - Scan a QR code to check in or book assets - Profile Icon - Open the user menu Profile Menu The profile menu provides access to: - Profile - Settings - Support Quick Actions In the bottom-right corner, the + button provides the following quick actions: - Report a Problem - Report an issue with an asset - Visitor Meeting - Invite external guests - Booking - Create a new booking Additional Actions - Select AI Recommendation to use the suggested booking. - Use quick actions to navigate faster without leaving the Home screen. My Colleagues Overview The My Colleagues feature allows users to quickly find and interact with coworkers. Access Select Colleagues on the Home screen. Functionality Users can: - Search for colleagues - View their current bookings - See their location on the map, if enabled Behavior - Visibility depends on privacy settings. - The feature is available only when it is enabled in the Member App.

Member App 2.0

Booking

Overview The Booking feature allows you to reserve desks, meeting rooms, events, and other available assets. You can start a booking directly from the Home screen and customize additional options such as booking for another user, recurring bookings, or visitor meetings. Start a Booking 1. Open the Home screen. 2. Click New Booking or tap the + button. 3. The New Booking window opens. Select an Office The currently selected office is displayed at the top of the booking window. To change the office: 1. Select Change Office. 2. Choose the office where you want to create the booking. Select the Date and Time Select Date and Time to choose: - Booking date - Start time - End time Select an Asset Type Select Select Asset Type and choose the asset you want to book. Available asset types may include: - Desk - Meeting Room - Hybrid Virtual Meeting Room - Event - Parking Space (if available) Select an Asset After choosing an asset type, select Asset to open the map. From the map you can: - Browse available assets - Search for assets - Filter assets by equipment - Filter assets by zones - Select an available asset Advanced Settings Select Advanced Settings to access additional booking options. Booking For If your organization allows Booking on Behalf, you can create a booking for another user. 1. Open Booking For. 2. Search for a colleague. 3. Select the user. Visitor Meeting Enable Create a Visitor Meeting if you want to invite external guests as part of your booking. Recurrence Open Recurrence to create a recurring booking. Available recurrence types include: - Daily - Weekly - Monthly Configure the recurrence schedule and continue with your booking. Confirm the Booking Review your booking details. When everything is correct, select Confirm to create the booking.

Admin Panel

Jamees AI

Overview The Map View includes an AI-powered assistant called Jamees, which helps you manage and optimize your floor plan. Accessing Jamees Click the "Jamees" button in the top-right corner This opens the AI assistant panel. Available Features Auto Place - Automatically detects positions on the floor plan - Places assets in appropriate locations Useful for: - Initial setup - Large office configurations Edit Floorplan - Modify the visual layout of your floor plan using AI You can: - Adjust layout styles - Improve visual clarity - Simplify or restructure the design AI Editing Options Within the editor, you can use predefined options such as: - Simplify Layout - Colorize - Realistic Style - Clean Labels - Black and White You can also: - Enter custom prompts - Let the AI adjust the floor plan automatically Important Notes - AI changes affect the visual representation of the floor plan - Always review results before saving - Manual adjustments are still possible at any time Video: Door James - Admin Panel - Office - Assets & Floorplan - EN

Admin Panel

A Tour through the Admin Panel

Overview The Admin Panel is the administrative control center of Door James. It allows you to configure office settings and manage assets, bookings, visitors, events, and organization-wide settings. After logging in at admin.doorjames.com, you will see the main navigation sidebar on the left side of the screen. The Admin Panel contains the following main sections. Office This section contains all office-specific configuration settings. It includes: - Office Information - Contact - General - Opening Hours - Geofencing - Area Management - Office Equipment - Asset Types - Features - Assets - Reported Problems (Office) - Outlook Integration - Booking Settings - Restriction Overview - Role Access - Member App Settings & Notifications - Activity Mails & Questionnaires - First Aiders & Emergency Settings - Data Control & GDPR - New Setup / Rollout This is the most comprehensive section and where most configuration tasks are performed. Visitor Management Use this section to manage external guests and reception processes. It includes: - Visitor List - Meeting List - Visitor Settings - Devices - Kiosk setup - Kiosk Settings This section supports contactless visitor check-in and badge printing. Event Management Use this section to organize and manage company events. It includes: - Event List - Attendee Management - Badge Design & Printing - Booth Management - Session Management - Event Emails & Notifications Booking This section provides an operational overview of all reservations. It includes: - Dashboard - KPIs - Occupancy Metrics - Asset Booking - Desk view - Room view - Parking view - Requests - Approval workflow - Reported Problems - History - Automatic Reports - Vacation / Sick Leaves This section is used daily by office managers. Evacuation Management Use this section for emergency situations. It includes: - Report Emergency - Evacuation List - Crisis List - Emergency Settings This section allows you to track user safety during emergencies. Organization This section contains settings that apply across all offices. It includes: - Organization Profile - Access & Domains - Technical Integrations - Corporate Design - Offices - Rollouts - Sticker Order This section is available only to users with organization-level access. Service Booking Use this section to manage additional office services and internal service workflows. It includes: - Service Requests - Service Management Components Use this section to activate or deactivate system modules. It includes: - Component Management - Feature Library - Office Activation This section is restricted to users with organization-level permissions. Tutorials and Log Out At the bottom of the sidebar, you can access: - Tutorials & Visual Aid - Log Out Important Notes - The office selector is located in the top-left corner. - The language selector is located in the top-right corner. - Some sections may not be visible, depending on activated components and assigned roles. Video Watch the Admin Panel overview video.

Admin Panel

Office Information

Overview Navigation Path: Office > Office Information - You’ll find the Office Information in the left selection bar of the Admin Panel under the tab “Office” - right at the top row. - All information you see here always refers to the office you currently have selected. - If you manage multiple offices, make sure to pick the right one in the top-left corner before making any changes. - The section is tab-based, giving you a clean overview of all office settings. Tab-based structure explained Contact tab Navigation Path: Office > Office Information > Contact - The Contact tab contains all basic office information. - Here you can define: - Office Name - Office Switcher Name (short name shown in the app) - Address (Street, ZIP, City) - Contact details (Email, Phone, Website) Once done, don’t forget to press “Save” to apply your changes. General tab overview Navigation Path: Office > Office Information > General - Here you define core administrative settings for your office: Here you can configure: Language Select the default language for email communication with members. Office Currency Define the currency used for all bookings and transactions. Office AD Number This identifier ensures that users are correctly assigned to the office. Office Description Add a description that will be displayed in the Member App. Office Banner Upload a banner image that will be shown in the app interface. Analytics & Visibility - Enable or disable data transfer to analytics systems. - When finished, press “Save.” Opening Hours Tab Navigation Path: Admin Panel > Office > Office Information > Opening Hours - In this tab, you define both: - Reception Hours - Office Hours Managing Opening Hours - Click the pencil icon to edit individual days - Use "Edit" to define exceptional days (e.g., holidays) - Use "Edit all days" to apply changes to all days at once Restricting Bookings Based on Office Hours - You can enable the toggle "Restrict bookings based on office hours" - If enabled: Bookings are only possible within defined office hours - If disabled: Bookings are possible at any time Video: https://youtu.be/AMdRLpchWbE?si=tLjGDQ9JZaAF-3jo