Member App 2.0

Home / Dashboard

Overview The Home screen is the central landing page of the Member App after login. It provides quick access to: - Bookings and recommendations - Colleagues and favorites - Navigation to key features Navigation Bar At the top of the screen, users can navigate between: - Home - Main dashboard - Agenda - Overview of upcoming bookings - Map - Floorplan and asset view - Office Selector - Switch office location Quick Access Users can directly access: - Colleagues - View and find coworkers - Favorites - Saved desks or rooms AI Recommended Booking The Home screen may display an AI Recommended Booking card. This feature: - Suggests a booking based on user behavior - Displays: - Asset, such as a desk - Time range - Date - Location Top-Right Actions In the top-right corner, users have access to: - Notification Bell - View notifications and updates - QR Code Scanner - Scan a QR code to check in or book assets - Profile Icon - Open the user menu Profile Menu The profile menu provides access to: - Profile - Settings - Support Quick Actions In the bottom-right corner, the + button provides the following quick actions: - Report a Problem - Report an issue with an asset - Visitor Meeting - Invite external guests - Booking - Create a new booking Additional Actions - Select AI Recommendation to use the suggested booking. - Use quick actions to navigate faster without leaving the Home screen. My Colleagues Overview The My Colleagues feature allows users to quickly find and interact with coworkers. Access Select Colleagues on the Home screen. Functionality Users can: - Search for colleagues - View their current bookings - See their location on the map, if enabled Behavior - Visibility depends on privacy settings. - The feature is available only when it is enabled in the Member App.

Booking

Overview The Booking feature allows you to reserve desks, meeting rooms, events, and other available assets. You can start a booking directly from the Home screen and customize additional options such as booking for another user, recurring bookings, or visitor meetings. Start a Booking 1. Open the Home screen. 2. Click New Booking or tap the + button. 3. The New Booking window opens. Select an Office The currently selected office is displayed at the top of the booking window. To change the office: 1. Select Change Office. 2. Choose the office where you want to create the booking. Select the Date and Time Select Date and Time to choose: - Booking date - Start time - End time Select an Asset Type Select Select Asset Type and choose the asset you want to book. Available asset types may include: - Desk - Meeting Room - Hybrid Virtual Meeting Room - Event - Parking Space (if available) Select an Asset After choosing an asset type, select Asset to open the map. From the map you can: - Browse available assets - Search for assets - Filter assets by equipment - Filter assets by zones - Select an available asset Advanced Settings Select Advanced Settings to access additional booking options. Booking For If your organization allows Booking on Behalf, you can create a booking for another user. 1. Open Booking For. 2. Search for a colleague. 3. Select the user. Visitor Meeting Enable Create a Visitor Meeting if you want to invite external guests as part of your booking. Recurrence Open Recurrence to create a recurring booking. Available recurrence types include: - Daily - Weekly - Monthly Configure the recurrence schedule and continue with your booking. Confirm the Booking Review your booking details. When everything is correct, select Confirm to create the booking.

Visitor Meeting

Overview Visitor Meetings allow you to invite external guests to your office and provide them with everything they need before arrival. Guests receive an invitation created using your organization's settings. Create a Visitor Meeting from the Home Screen 1. Tap the + button. 2. Select Visitor Meeting. 3. Enter a meeting title. 4. (Optional) Add a description. 5. Select the meeting date and time. 6. If enabled, extend the meeting across multiple days. 7. (Optional) Select a meeting room. 8. Add your visitors: - First name - Last name - Email address - Company (optional) 9. Review all information. 10. Tap Send Invitations. Create a Visitor Meeting from the Map 1. Select a meeting room. 2. Tap Visitor Meeting. 3. Complete the meeting details. 4. Add visitors. 5. Review the invitation. 6. Tap Send Invitations. Invitation Information Depending on your organization's configuration, invitations may include: - Meeting information - Acceptance requirements - Arrival instructions - Additional visitor guidance The invitation format is managed by your administrator. FAQ Can I create a visitor meeting without a meeting room? Yes. Selecting a meeting room is optional. Can I invite multiple visitors? Yes. Add as many visitors as required before sending the invitation. Related Articles - Booking Meeting Rooms - Visitor Management - Map View

Agenda

Overview My Agenda provides an overview of your bookings for the selected day and allows you to manage them from one place. Open My Agenda 1. Open the Agenda tab. 2. View your bookings for the selected day. Each booking is displayed as a card showing: - Asset type - Asset ID - Office - Area - Booking time Booking Status Booking cards use color indicators to display their current status: - Purple – Active booking - Red – Cancelled booking If check-in is available, a Check-In button is displayed on the booking card, allowing you to confirm your presence with a single tap. Manage a Booking Tap a booking card to open the booking details. From the details screen, you can: - Check In - Cancel Booking - Edit Booking - Show on Map Edit a Booking When editing a booking, you can update: - Booked user - Asset - Date - Time After making your changes, tap Update Booking. Filter Your Bookings To focus on specific bookings, tap the Filter icon. Use filters to refine which bookings are displayed in My Agenda.

Map

Overview The Map screen provides a visual representation of the office floor plan. Users can: - View all available assets - See occupancy and availability - Create bookings directly from the map Map Navigation At the top: - Select Asset Type (e.g., desks) - Switch between offices Map Interaction - Assets are displayed on the floor plan - Each asset shows its current status Status Indicators - Green → Available - Red → In use / occupied Selecting an Asset - Click on an asset to open details - A panel appears with: - Asset ID - Features - Availability status Actions From the asset panel, users can: - Book - Report a Problem - Add to Favorites List View (Left Panel) - Displays all assets in a list - Includes: - Asset ID - Status - Availability Search - Use the search bar to find specific assets Office Equipment - Click Office Equipment - Displays all available equipment Filters (Right Panel) Users can filter the map view: View Options - Favorites only - Available only Floorplan Filters - Filter by equipment (monitor, LAN, etc.) Capacity Filters - Meeting room capacity - Minimum capacity Change Area - Click the area selector (e.g., EG) - Switch between different floors or zones Time Selection - The current time slot is displayed at the bottom of the screen - Click the time to adjust the booking time Booking via Map - Select an asset - Click Book This opens the final booking confirmation Relation to Booking Flow The Map uses the same logic as: Booking → Select Asset

Office

Overview The Office screen provides information about the selected office location. Users can: - View office details - See who is currently in the office - Access contact and opening information - Switch between different offices Office Header At the top, the selected office is displayed (e.g., Düsseldorf New). Quick Actions Users can: - Change Office → Switch to another location - Office Equipment → View available equipment - Add Favorite → Mark the office as a favorite Change Office - Click Change Office - A list of available offices is displayed - Users can: - Select another office - Search for locations - Mark offices as favorites (heart icon) In the Office Today - Displays colleagues currently in the office - Status indicators: - Green → Present - Yellow → Pending Contact Information Users can view: - Address - Email contact - Reception hours - Office hours Address Interaction - Click the address to open navigation options: - Google Maps - Apple Maps - OpenStreetMap Office Equipment - Click Office Equipment - Displays a list of available equipment Equipment Structure - Equipment is grouped by floor or area - Examples: - Elevators - Toilets - Fire extinguishers - First aid kits Favorites - Offices can be marked as favorites - Favorites appear at the top of the office list

Profile

Overview The Profile section allows users to view and manage their personal information. Users can: - View personal details - Edit profile information - Access additional features such as badge and business card Profile Information The profile displays: - Profile picture - Name - Email address - Role or position Quick Access Features Users can access: - Colleagues - Badge - Business Card - Achievements Contact Information The profile includes: - Phone number - Email address Editing Profile To edit profile information: - Click Edit in the top-right corner Editable Fields Users can modify: - Biography - Phone number - Email address - LinkedIn Profile ID - Languages - Interests Saving Changes - Click Save to apply changes Badge - Displays a personal QR code - Can be used for identification or sharing contact details Business Card - Digital representation of user information - Can be shared with others Achievements - Displays user-related achievements or milestones

Settings

Overview The Settings section allows users to customize their app experience, manage bookings, control notifications, and adjust privacy and accessibility options. Users can access: - Language - Booking settings - Notifications - Data privacy - Accessibility Language Users can change the app language. Available Languages Examples include: - English - German - Dutch - French - Spanish - and others Selection - Select a language from the list - The selected language is applied immediately Booking Settings Users can manage personal booking preferences. Working Hours - Define default working hours - Option to enable custom working hours Outlook Integration Users can choose which bookings are synced: - Desk bookings - Parking space bookings Notifications Users can manage all notification settings. General Notifications - Enable or disable: - Email notifications - In-app notifications Booking Notifications Users can receive notifications for: - Booking confirmation - Booking cancellation - Booking updates - Late check-in reminders - Forgotten check-out Additional Notifications - Health questionnaire reminders Team Notifications Users can receive notifications for: - Bookings made on their behalf - Meeting invitations - Attendee cancellations Data Privacy Users can control visibility and data usage. Location Sharing - Enable or disable sharing booking location on the map Visibility Options - Public (everyone) - Colleagues only Data Storage - Allow the app to store booking data - Used for: - Statistics - Recommendations Privacy Information - Access full privacy statement Accessibility Users can customize accessibility settings. Contrast - Enable high contrast mode Animation - Reduce animations Map Controls - Enable zoom buttons on mobile Theme Users can choose: - System default - Light mode - Dark mode Logout - Click Logout to sign out of the app

Report a Problem

Overview The Report a Problem feature allows users to report issues related to assets, meetings, or the application. Users can select different problem types depending on the issue. Problem Types Users can choose between: - Desk Problem - Meeting Room Problem - General Problem - App Bug Desk Problem Used to report issues related to desks. - Enter a category and description - Select the related asset - Optionally add a photo Meeting Room Problem Used to report issues related to meeting rooms. - Enter a category and description - Select the related asset - Optionally add a photo General Problem Used for general issues not related to a specific asset. - Enter a category and description - Optionally add: - Area - Location No asset selection is required. App Bug Used to report technical issues within the application. - Enter a description - Optionally add steps to reproduce No asset or location is required. Submitting a Report - Click Submit Report to send the issue - Providing more details helps resolve the issue faster Video: Door James - Admin Panel - Office - Reported Problems - EN

AI Recommended Booking

Overview The AI Recommended Booking feature helps you reserve your usual workspace in just a few taps. Based on your previous booking behavior, Door James suggests a booking directly on the Home screen, allowing you to save time and reduce manual setup. How to use AI Recommended Booking 1. Open the Home screen. 2. Locate the AI Recommended Booking card. 3. Tap the recommendation to open it. 4. Review the suggested booking details. 5. If necessary, adjust the booking time: - Drag the booking block to change the time. - Drag the start or end handles to shorten or extend the booking duration. 6. (Optional) Enable Recurring Booking if you want to repeat the same reservation automatically. 7. Tap Confirm Booking. What can be adjusted? Before confirming the booking, you can modify: - Booking time - Booking duration - Recurring booking schedule The recommended workspace itself is generated automatically based on your previous booking history. Benefits - Faster booking process - Less manual configuration - Personalized workspace suggestions - Supports recurring bookings - Consistent booking experience Frequently Asked Questions Where can I find AI Recommended Booking? The recommendation appears on the Home screen if Door James has enough previous booking data to generate a suggestion. Can I change the recommended booking? Yes. Before confirming, you can modify the booking time and duration. Can I create a recurring booking? Yes. Enable the Recurring Booking option before confirming. Why don't I see an AI recommendation? Possible reasons include: - You have not created enough previous bookings. - The feature is disabled for your organization. - No suitable recommendation is currently available.

Check-In Methods

Overview Door James supports three different check-in methods depending on your organization's configuration: - In-app Check-In - QR Code Check-In - Geofence Check-In The available methods depend on the booking rules configured by your administrator. Method 1: In-App Check-In If your organization allows manual check-in: 1. Open your current booking from the Home screen. 2. Tap Check In. Note: Your administrator defines how early check-in becomes available. The available check-in window may differ between offices. Method 2: QR Code Check-In For assets with QR stickers: 1. Arrive at your booked asset. 2. Open the QR Scanner next to your profile picture. 3. Scan the QR code attached to the asset. Some assets require QR Code Check-In and cannot be checked in manually. QR stickers also allow users to quickly open or book the asset directly. Method 3: Geofence Check-In Geofence Check-In automatically checks you in when you arrive at your office. How it works A virtual geofence is created around the office or campus. When you enter this area, Door James can automatically complete the check-in. Privacy Door James does not continuously track your location. - Your location is only used at the moment you enter the geofence. - No continuous tracking is performed. - Geofence location data is not stored. Requirements To use Geofence Check-In: 1. Allow Always location access for Door James. 2. You can enable this during app setup or later in your phone's settings. Once enabled, check-in happens automatically whenever you arrive. FAQ Why can't I manually check in? Some asset types only allow QR Code or Geofence Check-In. These rules are configured by your administrator. Why isn't Check-In available yet? Your organization defines how early check-in becomes available before the booking starts. Why isn't Geofence Check-In working? Verify that: - Always location permission is enabled. - Geofence Check-In is enabled by your organization. - Your device location services are turned on. Related Articles - Booking Overview - QR Code Booking - Geofencing - My Agenda

Change Office

Overview Before creating a booking, make sure the correct office is selected. Bookings are always created for the currently selected office. Change Your Office 1. Open the Office Selector in the top corner of the app. 2. Tap Change Office. 3. Select the office you want to use. The selected office becomes your active location for future bookings. FAQ Why can't I find my office? Only offices assigned to your account are displayed. Do I need to switch offices before booking? Yes. Always verify that the correct office is selected before starting a booking. Related Articles - Booking Overview - Office Information

Notifications

Overview The Notifications settings allow you to choose how you want to receive updates about bookings, invitations, reminders, and team activities. You can receive notifications via: - Email - In-app notifications - Both Changes are saved automatically. Open Notification Settings 1. Tap your Profile Picture. 2. Open Settings. 3. Select Notifications. Manage All Notifications At the top of the Notifications page, you can choose whether you want to receive: - All email notifications - All in-app notifications - Both email and in-app notifications Booking Notifications Under Booking Notifications, you can choose how you want to be informed about your own bookings. Available notification types include: - Booking confirmation - Booking cancellation - Booking updates - Late check-in reminders - Forgotten check-out reminders - Health questionnaire reminders For each notification type, you can choose: - Email - In-app - Both Team Notifications Under Team Notifications, you can choose how you want to be informed about team-related activities. These include: - A colleague books on your behalf - You receive a meeting room invitation - A meeting attendee cancels a meeting you are hosting For each notification type, you can choose: - Email - In-app - Both Saving Changes All notification settings are saved automatically. You do not need to manually save your changes. Related Articles - Booking Settings - Profile & Settings

Data Privacy

Overview The Data Privacy settings allow you to control how your booking information is shared and how Door James uses your booking data. Open Data Privacy Settings 1. Tap your Profile Picture. 2. Open Settings. 3. Select Data Privacy. Booking Location Visibility Under Privacy, you can decide whether your booking location is visible to other users in Door James. If enabled, other users can more easily find your booking location on the map. You can also choose who can see your booking location: - Everyone - Colleagues only Booking Data Storage Under Booking Data Storage, you can choose whether Door James may use your booking data to provide statistics and improve your app experience. If enabled, Door James may use information such as: - How often you create bookings - Which office locations you use most frequently - The times you usually book This information is used to personalize recommendations and improve the overall app experience. Saving Changes Your data privacy settings are updated as soon as you change them.

Accessibility

Overview The Accessibility settings allow you to personalize the app experience to better match your preferences. Open Accessibility Settings 1. Tap your Profile Picture. 2. Open Settings. 3. Select Accessibility. Contrast Under Contrast, you can increase the contrast to make text and interface elements easier to see. Animation Under Animation, you can reduce motion if you prefer fewer visual effects throughout the app. Map Zoom Buttons Enable Map Zoom Buttons to display zoom in and zoom out controls on the map when using the mobile app. This can make navigating the floor plan easier. Theme Under Theme, choose how you want the app to appear. Available options are: - Light – Always uses the light theme. - Dark – Always uses dark mode. - System Default – Uses your device's current appearance settings. Saving Changes Your accessibility settings are updated as soon as you change them.

Favorites

Overview Favorites help you quickly access the desks, meeting rooms, assets, and offices you use most often. Using Favorites reduces the number of steps required to create a booking and makes it easier to return to frequently used locations. View Your Favorites On the Home screen, open the Quick Access section to view your saved Favorites. This allows you to quickly access your frequently used spaces without searching for them again. Add an Asset to Favorites You can save desks and meeting rooms directly from the map. 1. Open Map. 2. Select a desk or meeting room. 3. In the asset panel, tap Add to Favorites. The asset will be added to your Favorites for quicker access in future bookings. Add an Office to Favorites You can also save office locations as Favorites. 1. Open the Office section. 2. Select Add Favorite. Favorite offices are automatically moved to the top of the office list, making them easier to find when switching locations. Book Using Favorites When creating a booking, enable the Favorites only filter. The map and asset list will display only the desks, meeting rooms, and other assets you have saved as Favorites. This helps you complete bookings with fewer steps.

Colleagues

Overview The Colleagues feature helps you find coworkers, view their current bookings, and coordinate office days more easily. Open the Colleagues Feature 1. Open the Home screen. 2. Tap Colleagues. Search for Colleagues Within the Colleagues feature, you can: - Search for coworkers - View their current bookings View Colleague Locations If the feature is enabled and a colleague's privacy settings allow it, you can also view their location on the office map. This makes it easier to find teammates and coordinate your time in the office. Availability The Colleagues feature depends on your organization's configuration. Visibility of booking locations is controlled by each user's individual privacy settings.

Door James Meet

Overview Door James Meet allows you to share your availability with others using booking links. Invitees can choose an available time slot, and Door James automatically creates a Microsoft Teams meeting and adds it to your calendar. Open Door James Meet 1. Open Settings. 2. Select Bookings. 3. Open Door James Meet. This is where you can create and manage your booking links. Create a Booking Link 1. Select Create New Booking Link. 2. Define your availability by selecting the days on which meetings can be booked. 3. Set the meeting duration. 4. Define the available time window for meetings. These settings determine when invitees can schedule meetings with you. Add Meeting Information After configuring your availability: 1. Enter a title for the booking link. 2. (Optional) Add a description. Use the description to provide instructions, context, or preparation information for your invitees. Activate and Share the Booking Link Once your booking link is configured: 1. Activate the booking link. 2. Share it with your invitees. When an invitee selects an available time slot and confirms the booking: - A Microsoft Teams meeting is created automatically. - A calendar blocker is added automatically. - The invitee receives the meeting details. Create Multiple Booking Links You can create multiple booking links for different purposes. For example, you may create separate links for: - Different meeting types - Different audiences - Different meeting durations Edit or Delete a Booking Link You can update or remove booking links at any time. Use the icons in the top-right corner of a booking link to: - Edit the booking link - Change availability - Delete the booking link Invitee Booking Process When an invitee opens your booking link, they can: 1. View your available time slots. 2. Select a meeting time. 3. Enter their information. 4. Confirm the booking. Door James automatically creates the meeting and synchronizes the booking details.

Door James 2.0 – Login & Access Troubleshooting

Applies to: Member App (Web & Desktop) | Article type: Troubleshooting German and French translations are listed below. Overview Door James has now fully transitioned to Door James 2.0. Both of the following addresses now take you directly to the new Member App: - doorjames.app - spa.doorjames.app If you are having trouble opening Door James, logging in, or are seeing an outdated version of the app, your browser may still be using previously stored data from the old application. Follow the steps below to resolve the most common access and login issues. Start From a Clean Door James URL Open a new browser tab and manually enter one of the following addresses: https://doorjames.app or https://spa.doorjames.app Avoid using an old bookmark, saved browser tab, or previously shared URL while troubleshooting. Both addresses now open Door James 2.0. Clear Your Browser Cache and Cookies If Door James does not load correctly, shows an old page, or gets stuck during login, clear the browser's cache and cookies for Door James and try again. After clearing the browser data: 1. Close the affected Door James tab. 2. Open a new browser tab. 3. Enter doorjames.app or spa.doorjames.app manually. 4. Try logging in again. Note: Clearing cookies may sign you out of Door James and other websites. Try a Private or Incognito Window If the issue continues, open Door James in a Private / Incognito browser window. This is a quick way to check whether saved browser data, cookies, or an old session is causing the problem. If Door James works correctly in the private window, clearing the stored browser data in your normal browser session will usually resolve the issue. Try Logging In Again Door James uses your organization's corporate login, depending on how your organization has configured authentication. If the login page appears correctly but authentication fails: 1. Close the login window or tab. 2. Return to doorjames.app. 3. Start the login process again. 4. Make sure you select and use your correct corporate account. Check Whether the Issue Can Be Reproduced If the problem continues, try opening Door James: - in another supported browser; - on another device, if available; or - in a Private / Incognito window. This helps determine whether the issue is related to your browser or device rather than your Door James account. Still Having Trouble? If the steps above do not resolve the issue, please contact the Door James Helpdesk: https://help.doorjames.com When reporting the problem, please include: - the URL you were using; - the browser and device; - what happened when you tried to log in; - the exact error message, if one appeared; and - a screenshot, if possible. Providing these details helps our support team reproduce and investigate the issue more quickly. Login- & Zugriffsprobleme beheben Gilt für: Member App (Web & Desktop) | Artikeltyp: Fehlerbehebung Übersicht Door James ist jetzt vollständig auf Door James 2.0 umgestellt. Beide folgenden Adressen führen direkt zur neuen Member App: - doorjames.app - spa.doorjames.app Wenn Door James nicht richtig geöffnet wird, die Anmeldung nicht funktioniert oder noch eine ältere Version der App angezeigt wird, verwendet dein Browser möglicherweise noch gespeicherte Daten der vorherigen Anwendung. Mit den folgenden Schritten lassen sich die häufigsten Zugriffs- und Anmeldeprobleme beheben. Door James über eine neue URL öffnen Öffne einen neuen Browser-Tab und gib eine der folgenden Adressen manuell ein: https://doorjames.app oder https://spa.doorjames.app Verwende während der Fehlerbehebung möglichst keine alten Lesezeichen, gespeicherten Browser-Tabs oder zuvor geteilten Links. Beide Adressen öffnen jetzt Door James 2.0. Browser-Cache und Cookies löschen Wenn Door James nicht richtig geladen wird, eine alte Seite angezeigt wird oder die Anmeldung hängen bleibt, lösche den Cache und die Cookies für Door James und versuche es erneut. Danach: 1. Schließe den betroffenen Door-James-Tab. 2. Öffne einen neuen Browser-Tab. 3. Gib doorjames.app oder spa.doorjames.app manuell ein. 4. Versuche erneut, dich anzumelden. Hinweis: Durch das Löschen von Cookies kannst du von Door James und anderen Websites abgemeldet werden. Privates Fenster / Inkognito-Modus testen Wenn das Problem weiterhin besteht, öffne Door James in einem privaten Fenster bzw. Inkognito-Fenster. So kannst du schnell prüfen, ob gespeicherte Browserdaten, Cookies oder eine alte Sitzung das Problem verursachen. Wenn Door James im privaten Fenster funktioniert, hilft in der Regel das Löschen der gespeicherten Browserdaten in deinem normalen Browser. Erneut anmelden Door James verwendet abhängig von der Konfiguration deiner Organisation deinen Unternehmens-Login. Wenn die Anmeldeseite korrekt angezeigt wird, die Authentifizierung jedoch fehlschlägt: 1. Schließe das Anmeldefenster bzw. den Tab. 2. Öffne erneut doorjames.app. 3. Starte den Anmeldevorgang erneut. 4. Stelle sicher, dass du dein korrektes Unternehmenskonto verwendest. Prüfen, ob das Problem reproduzierbar ist Falls das Problem weiterhin besteht, teste Door James: - in einem anderen unterstützten Browser; - wenn möglich auf einem anderen Gerät; oder - in einem privaten / Inkognito-Fenster. So lässt sich besser feststellen, ob das Problem mit deinem Browser oder Gerät zusammenhängt. Du brauchst weiterhin Hilfe? Wenn die oben genannten Schritte das Problem nicht lösen, wende dich bitte an den Door James Helpdesk: https://help.doorjames.com Gib bei deiner Anfrage möglichst folgende Informationen an: - verwendete URL; - Browser und Gerät; - was beim Anmeldeversuch passiert ist; - genaue Fehlermeldung, falls vorhanden; und - wenn möglich einen Screenshot. Diese Informationen helfen unserem Support-Team dabei, das Problem schneller nachzustellen und zu untersuchen. Guide de dépannage – connexion et accès Concerne : Member App (Web & Desktop) | Type d'article : Dépannage Aperçu Door James est désormais entièrement passé à Door James 2.0. Les deux adresses suivantes vous dirigent directement vers la nouvelle Member App : - doorjames.app - spa.doorjames.app Si Door James ne s'ouvre pas correctement, si vous ne parvenez pas à vous connecter ou si une ancienne version de l'application apparaît, votre navigateur utilise peut-être encore des données enregistrées provenant de l'ancienne application. Suivez les étapes ci-dessous pour résoudre les problèmes d'accès et de connexion les plus courants. Ouvrir Door James à partir d'une URL propre Ouvrez un nouvel onglet de votre navigateur et saisissez manuellement l'une des adresses suivantes : https://doorjames.app ou https://spa.doorjames.app Pendant le dépannage, évitez d'utiliser un ancien favori, un onglet enregistré ou une ancienne URL partagée. Les deux adresses ouvrent désormais Door James 2.0. Vider le cache et supprimer les cookies Si Door James ne se charge pas correctement, affiche une ancienne page ou reste bloqué pendant la connexion, effacez le cache et les cookies associés à Door James, puis réessayez. Ensuite : 1. Fermez l'onglet Door James concerné. 2. Ouvrez un nouvel onglet. 3. Saisissez manuellement doorjames.app ou spa.doorjames.app. 4. Essayez de vous connecter à nouveau. Remarque : La suppression des cookies peut vous déconnecter de Door James et d'autres sites Web. Essayer une fenêtre privée / de navigation privée Si le problème persiste, ouvrez Door James dans une fenêtre privée / de navigation privée. Cela permet de vérifier rapidement si des données enregistrées, des cookies ou une ancienne session sont à l'origine du problème. Si Door James fonctionne correctement dans la fenêtre privée, la suppression des données enregistrées dans votre navigateur habituel devrait généralement résoudre le problème. Réessayer la connexion Door James utilise le compte professionnel de votre organisation, selon la méthode d'authentification configurée. Si la page de connexion s'affiche correctement mais que l'authentification échoue : 1. Fermez la fenêtre ou l'onglet de connexion. 2. Retournez sur doorjames.app. 3. Relancez le processus de connexion. 4. Assurez-vous d'utiliser le bon compte professionnel. Vérifier si le problème peut être reproduit Si le problème persiste, essayez d'ouvrir Door James : - dans un autre navigateur pris en charge ; - sur un autre appareil, si possible ; ou - dans une fenêtre privée / de navigation privée. Cela permet de déterminer si le problème est lié au navigateur ou à l'appareil. Besoin d'aide supplémentaire ? Si les étapes ci-dessus ne résolvent pas le problème, contactez le Door James Helpdesk : https://help.doorjames.com Dans votre demande, indiquez si possible : - l'URL utilisée ; - le navigateur et l'appareil ; - ce qui s'est passé lorsque vous avez essayé de vous connecter ; - le message d'erreur exact, le cas échéant ; et - une capture d'écran, si possible. Ces informations permettent à notre équipe d'assistance de reproduire et d'analyser le problème plus rapidement.