Navigation Path:
Booking > Reported Problems
In this page, you can manage facility problems raised in your organization, ensuring all assets are functional and safe for use.
A) Asset Selection: Select all assets or a specific asset type (e.g., only Desks or only Meeting Rooms) to narrow down the reported issues.
B) Filtering: Filter reported problems by:
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Area: Specific floors or zones.
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Status: Current state of the ticket.
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Type of Problem: Based on categories created in the “Manage” section.
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Date: When the problem was reported.
C) Ticket Status Management: Select a ticket to update its progress. There are three different status types:
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Open: The issue has been reported but not yet addressed.
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In Progress: Someone is currently working on fixing the problem.
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Resolved: The issue is fixed, and the asset is fully functional again.
D) Actions: By clicking the dots on the right, you can:
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Edit an assignment: Assign the task to a specific person/team.
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Access problem details: View comments or photos attached to the report.
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Delete a ticket: Remove duplicate or incorrect reports.
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Change status: Quickly update the lifecycle of the ticket.